FAQ & Solutions
Loss of Monitoring Protocol The loss of monitoring alert occurs when devices are no longer communicating through either the SNMP or WMI protocols. If a d...
Thu, 4 Mar, 2021 at 2:03 PM
You may encounter an issue where the Managed Workplace OS X Download Prep Utility fails to execute on macOS 10.12.1 (Sierra) and higher. The reason for thi...
Thu, 4 Mar, 2021 at 2:03 PM
Managed Workplace Onsite Managers will now be querying WMI over the WSManagement Protocol. If the WS-Management protocol is not available on a device, Mana...
Thu, 4 Mar, 2021 at 2:04 PM
Setting MWService as a service account By following the steps below you can deny all logins for the MWservice account. Data collection, Automation, and P...
Thu, 4 Mar, 2021 at 2:04 PM
Automatic Onsite/Device Manager Upgrade Feature FAQ 1. What is being introduced in Managed Workplace 12 SP1? In Managed Workplace 12 SP1, we will be in...
Thu, 4 Mar, 2021 at 2:05 PM
This article addresses what to do when the default End User role doesn’t allow the user remote control capability. If it is necessary for the user to have ...
Thu, 4 Mar, 2021 at 2:05 PM
Please follow these steps to create a performance counter for a custom WMI class. 1) click Start, then choose RUN and type in “wbemtest.exe”. Then press E...
Thu, 4 Mar, 2021 at 2:06 PM
Starting with Managed Workplace 2013 R1 FP3, the Managed Workplace Onsite Managers will now be querying WMI over the WS-Management Protocol. If the WS-Manag...
Thu, 4 Mar, 2021 at 2:06 PM