FAQ & Solutions

Advanced Software Management: Patching a Single Application or Applications from a Single Vendor
If you want to use Advanced Software Management to install all the patches for a specific application, or all the applications for a specific vendor, follow...
Thu, 4 Mar, 2021 at 1:33 PM
Removing Infrascale BDR from Managed Workplace
Removing Infrascale BDR integration from Managed Workplace is multi-tiered. You must consider that if you are planning to remove Infrascale BDR that there ...
Thu, 4 Mar, 2021 at 1:34 PM
Removing the Support Assistant (System Tray Icon)
Removing the Support Assistant from Managed Workplace is a straight forward. Simply to the following: Select Configuration Select Policies Select Suppor...
Thu, 4 Mar, 2021 at 1:35 PM
How to Configure SNMP on Apple OS devices
In order to monitor Macintosh computers running Apple OS X using the default Managed Workplace policy module, the operating system must be configured to use...
Thu, 4 Mar, 2021 at 1:37 PM
Using the Mac OS Prep Script
Using the Mac OS Prep Script Managed Workplace users often find that Mac OS X devices are not preconfigured for monitoring and management. To assist, Barra...
Thu, 4 Mar, 2021 at 1:37 PM
Collecting and Monitoring Tiered Windows Event Logs
The process is very similar to monitoring standard Windows events, however, specific details are needed to properly collect the event as the Source and Log ...
Thu, 4 Mar, 2021 at 1:38 PM
Creating Custom Log Monitors
Managed Workplace allows you to configure many ways that devices or applications report their current status, including plain text log files. This type of m...
Thu, 4 Mar, 2021 at 1:38 PM
Enabling Syslog from Linux Device
Please follow the steps below to enable logging of syslog error messages on a Unix or Linux based device. To log from a Unix system, edit the system's ...
Thu, 4 Mar, 2021 at 1:39 PM
Monitor File Sizes within Managed Workplace
There may be instances where monitoring a given file size is required on a given system, for example, an Access Database. This can be accomplished by creati...
Thu, 4 Mar, 2021 at 1:39 PM
How to Install and Update Reports
There are many default reports included in the Service Center however, you can also add new reports through the Update Center.  Within the Update Center, y...
Thu, 4 Mar, 2021 at 1:41 PM